The Case for Investment
in Workforce Wellbeing
Built for Humans. Designed for Business.
Australia’s leading EAP
and wellbeing partner
for organisations that
take people seriously.
Connect Psych Services is a clinically led, technology-enabled EAP built for the complexity of modern working life. Not a helpline. Not a wellness app. A whole-of-organisation wellbeing partner that brings together registered practitioners, an intelligent platform, and evidence-based programs to create workplaces where people genuinely thrive.
With over 100,000 employees supported across 300+ organisations, we have built something the industry has not seen before: an EAP that measures what it changes.
Source: Connect Psych Services Five Year Trend Report · Data reflects aggregated, de-identified client outcomes 2019–2024
Organisations that invest in workforce wellbeing don’t just reduce risk — they build the conditions for lasting performance.
Psychological safety is not achieved through isolated initiatives. It is built through the deliberate interaction of system design and human capability. Organisations that address both simultaneously see measurable improvements in performance, retention, and risk reduction.
Built for every moment that matters.
From the everyday to the critical. From graduate transition to pre-retirement. From individual sessions to whole-of-organisation transformation programs. Every Connect Psych Services solution is evidence-based and designed to create measurable change.
Connect Psych Services works alongside a carefully selected network of partners to extend the quality and reach of our services. These partnerships are built on shared values — rigorous, evidence-based practice and a genuine commitment to people’s wellbeing.
Meet our partners →GP Integration & Continued Care.
Support at the right time, without starting again.
Most traditional EAP models are designed for short-term support, often leaving employees to navigate ongoing care on their own once their allocated sessions end. For those who require continued support, this can mean starting the process again — finding a new practitioner, retelling their story, and managing long wait times. These barriers can be discouraging and frequently lead to employees disengaging from care before they are ready, impacting both individual wellbeing and workplace outcomes.
Connect My Mind is our continued care model, designed to remove this disruption and provide a seamless transition beyond EAP. Employees can continue working with the same best-matched practitioner, on the same platform, ensuring consistency, trust, and continuity of care.
Through our partnership with Hola Health, employees access integrated GP and allied health services directly within RISE, enabling connection to a Mental Health Care Plan where appropriate. Continued care may be accessed via a GP Mental Health Care Plan, with Medicare or private health rebates available.
“Most EAPs treat support as a short-term intervention. We treat it as the beginning of a care journey.”
RISE.
Not a portal.
A navigation system.
RISE is Connect Psych Services’ purpose-built wellbeing platform designed to move beyond access and into action. Employees check in, receive resources matched to their specific needs, and connect to a registered practitioner who genuinely fits. No waiting rooms. No generic advice. No dead ends.
RISE integrates practitioner support, psychosocial risk measurement, and real-time organisational insights into a single, secure platform. It is the intelligence layer that sets Connect Psych Services apart from every other EAP in Australia.
RISE is the only EAP platform in Australia that measures employee Psychological Safety in real time, giving HR leaders and executives live system-level visibility before risk becomes a claim.
From individual care to organisational confidence.
RISE Insights translates individual usage data into aggregate, de-identified psychosocial risk intelligence — giving HR leaders and executives the evidence they need to demonstrate due diligence, report to boards, and meet their obligations under Safe Work Australia’s 2025 psychosocial risk framework. Organisations using RISE have access to real-time data that demonstrates active, proactive risk management — the standard regulators are increasingly expecting.
The only EAP in Australia built to measure employee Psychological Safety in real time.
“The RISE platform made it so easy for our employees to access help discreetly. The quality of the practitioners is outstanding.”
Not just support for your team.
Support for you as a leader.
Leaders are expected to manage performance, navigate conflict, drive culture, and support their people — all while carrying their own pressures. Manager Assist is built specifically for this reality. Through the RISE portal, managers access expert, confidential guidance exactly when they need it: coaching from registered practitioners, practical support for difficult leadership situations, and tools to protect their own wellbeing while continuing to show up for their teams. Research consistently shows that manager wellbeing drives team performance, retention, and culture — which means investing in your leaders is one of the highest-leverage decisions an organisation can make.
of employees globally show burnout symptoms, with managers significantly overrepresented. Poor manager mental health links directly to team-wide performance decline. (McKinsey, 2023)
of team engagement variance is attributable to the manager alone. Only 1 in 3 managers feels they receive adequate support to do their job well. (Gallup, 2024)
higher profitability in organisations with psychologically well managers. Manager wellbeing is a measurable business performance lever, not a soft benefit. (McKinsey, 2022; Gallup, 2024)
Practical Tools for Leaders.
Not Just Awareness.
Psychosocial hazards are workplace conditions that can negatively impact psychological, emotional, and physical wellbeing. From high job demands and low job control, to unclear roles, poor support, and workplace conflict. When left unaddressed, these hazards don’t just affect individuals. They directly impact business performance, workforce stability, and organisational reputation.
For leaders, awareness alone is not enough. Effective psychosocial risk management requires practical, evidence-based tools that help identify risk early, guide visible action, and support sustainable work design before costs, turnover, and reputational risk escalate.
Practical, WHS-aligned tools
that leaders can use today.
Connect Psych Services provides workbooks that give leaders a practical framework to identify psychosocial hazards, act before risks escalate, implement WHS-aligned controls, and track outcomes. These are not awareness documents. They are operational tools designed for the reality of modern leadership.